Fuel Powersports is looking for a BDC to join our growing team!

BUSINESS SKILLS REQUIRED:

• Conversing with customers to discuss needs and directing them appropriately within the service Department.
• Speaking clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text, and email techniques and etiquette.
• Familiarity with service procedures, processes, and follow-up.
• Active listening skills and a commitment to delivering exceptional customer experiences.
• Enjoyment in providing customer enthusiasm.
• Interest in the powersports industry.
• Strong customer service and phone skills.
• Organizational, follow-up, and paper-flow handling abilities.
• Quick thinking and learning.
• Positive, flexible, and process-oriented mindset.
• Self-motivation, enthusiasm, and attention to detail.
• Professional demeanor with a confident attitude.
• Prepares, records, and submits warranty claims to the factory or distributor.
• Ensures timely processing of warranty claims for each franchise or distributor.
• Verifies criteria required by the factory or distributor.
• Reconciles warranty receivables with payments through accounting schedules.
• Resubmits rejected claims promptly or obtains authorization for write-offs.
• Follows up on outstanding claims payments.

BRING THIS:

• Positive Attitude with you every day

• Desire to help customers select a vehicle by asking questions and listening carefully

• Text, email, phone and in-person customer service communication

• Continuously develop product knowledge. Know our product offerings, options and technologies

• Execute high-quality video and in-person demonstrations of new/used vehicles

• Ability to form relationships and build clients for life

• Take advantage of free training provided to help you succeed

QUALIFICATIONS:

• Tuesday - Saturday work week (Sunday & Monday OFF)

• Enthusiastic self-starter, ambition is key

• Ready to learning about new products, eager to improve

• Exceptional communication skills in-person, on the phone with customers and team members

• Professional, well-groomed personal appearance

• Clean driving record and valid driver’s license